A better way to communicate with patients and maintain compliance. A track record of strong results. Benefits patients and drives adherence.
WellTouch, PharmaCentra’s signature compliance and persistence program, is fully customizable for each disease state and gives patients control over their treatment regimens while providing consistent communication between patients and healthcare providers. Our flagship patient-centered program also empowers patients to become more involved in their treatments, resulting in improved health outcomes.
WellTouch gives patients control over their treatment regimens while providing consistent communication between patients and healthcare providers. This patient-centered program empowers patients to become more involved in their treatments, resulting in improved health outcomes.
WellTouch is a multi-touch, opt-in program designed to communicate with patients as they continue therapy, assisting them with the challenges of treatment. Once registered, patients may receive educational messages, access to resources and timely refill / treatment / appointment reminders through scheduled live calls. Customized disease state messaging includes identifying patients’ particular barriers and provides tailored messages to promote compliance.
Designed to enhance patient literacy, our HIPAA-compliant WellTouch program is customized to meet individual brand/client needs by incorporating:
Health tips, including diet and exercise
Access to brand and disease state resources
Transfer to patient's pharmacy for refills
Physician appointment scheduling
Customization and integration with other programs
Patient referral to a physician for treatment questions
Barrier identification and education
Scheduling In-Home HRA
Improve HEDIS Scores
Patients become healthier by adhering to their medication schedules, and physicians know that patients are more likely to comply when they are reminded to. Medical insurers benefit from healthier patients, reduced costs, and improved HEDIS scores, and the pharmaceutical companies improve their profitability by reducing the number of unfilled prescriptions.
WellTouch is ideal for chronic disease situations and post-hospitalization follow-up.
Our WellTouch multi-touch approach includes scheduled live and interactive voice response (IVR) calls, email, SMS text messaging, direct mail, online surveys or a mobile app such as the Mobile Health Library™. Messaging is customized based on disease state to support patients and encourage compliance with the physician’s treatment regimen.
Full circle engagement among physicians, patients and pharmacies
Fully customized scripting, collateral and messaging
Delivery by experienced WellTouch Healthcare Specialists
Physicians can track patients’ progress and compliance by accessing online reports
Comprehensive analytics and tracking